> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blevinsholdings.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Teams

> Team structure, responsibilities, key contacts, and how to work with each team at Blevins Holdings.

## How we're organized

Blevins Holdings operates with shared services teams (IT, HR, Finance, Legal) that support all business units, alongside dedicated operational teams within each unit. Most employees belong to a primary team and may collaborate cross-functionally on projects.

If you're not sure which team owns something, start with your manager or ask in #ask-anything on Slack.

## Shared services teams

### Human Resources (HR)

**Purpose:** Recruiting, onboarding, employee relations, benefits administration, performance management, and offboarding.

| Role          | Name    | Contact                                                 |
| ------------- | ------- | ------------------------------------------------------- |
| Head of HR    | \[Name] | [hr@blevinsholdings.com](mailto:hr@blevinsholdings.com) |
| Recruiter     | \[Name] | \[email]                                                |
| HR Generalist | \[Name] | \[email]                                                |

**Own these processes:**

* Hiring and onboarding — see [Hiring SOP](/sops/hiring)
* Offboarding — see [Offboarding SOP](/sops/offboarding)
* Performance reviews — see [Performance Review SOP](/sops/performance-review)
* Benefits enrollment and questions

**Slack channel:** #hr-help\
**To submit a request:** \[HR ticketing system or form — to be added]

***

### Information Technology (IT)

**Purpose:** Managing company systems, devices, software, network security, and IT support.

| Role             | Name    | Contact                                                             |
| ---------------- | ------- | ------------------------------------------------------------------- |
| Head of IT / CTO | \[Name] | [it@blevinsholdings.com](mailto:it@blevinsholdings.com)             |
| IT Security Lead | \[Name] | [security@blevinsholdings.com](mailto:security@blevinsholdings.com) |
| IT Support       | \[Name] | [it@blevinsholdings.com](mailto:it@blevinsholdings.com)             |

**Own these processes:**

* Device provisioning and management
* Software and access provisioning
* Security monitoring and incident response — see [Incident Response SOP](/sops/incident-response)
* IT change management — see [Change Management SOP](/sops/change-management)

**Slack channel:** #it-help\
**For urgent issues:** [it@blevinsholdings.com](mailto:it@blevinsholdings.com)\
**For security incidents:** [security@blevinsholdings.com](mailto:security@blevinsholdings.com)

**SLA:**

| Priority                                       | Response time            |
| ---------------------------------------------- | ------------------------ |
| P1 — Critical (system down, security incident) | Immediate — call or page |
| P2 — High (major disruption)                   | Within 1 hour            |
| P3 — Medium (degraded service)                 | Within 4 hours           |
| P4 — Low (general requests)                    | Within 1 business day    |

***

### Finance & Accounting

**Purpose:** Bookkeeping, financial reporting, payroll, accounts payable/receivable, and budget management.

| Role                  | Name    | Contact  |
| --------------------- | ------- | -------- |
| CFO / Head of Finance | \[Name] | \[email] |
| Controller            | \[Name] | \[email] |
| Payroll               | \[Name] | \[email] |

**Own these processes:**

* Payroll processing
* Expense reimbursement — see [Expense Policy](/policies/expense-reimbursement)
* Vendor payment and invoicing
* Budget planning

**Slack channel:** #finance\
**For expense reimbursement:** Submit via \[expense system — to be added]\
**Payroll questions:** \[email]

***

### Legal & Compliance

**Purpose:** Contracts, regulatory compliance, corporate governance, intellectual property, and legal risk management.

| Role            | Name    | Contact  |
| --------------- | ------- | -------- |
| General Counsel | \[Name] | \[email] |
| Compliance Lead | \[Name] | \[email] |

**Own these processes:**

* Contract review and execution
* Vendor agreements — see [Vendor Management SOP](/sops/vendor-management)
* Regulatory compliance
* Policy review and updates

**Slack channel:** #legal\
**For contract review:** Submit via \[legal intake form — to be added]

<Warning>
  Do not sign contracts, NDAs, or any legal agreements on behalf of Blevins Holdings without Legal review and approval.
</Warning>

***

### Operations

**Purpose:** Cross-functional process management, project coordination, vendor management, and operational efficiency.

| Role                     | Name    | Contact  |
| ------------------------ | ------- | -------- |
| Head of Operations / COO | \[Name] | \[email] |
| Operations Manager       | \[Name] | \[email] |

**Own these processes:**

* Vendor management — see [Vendor Management SOP](/sops/vendor-management)
* Cross-functional project coordination
* Process documentation (these SOPs!)

**Slack channel:** #operations

***

## Business unit teams

### \[Business Unit 1 Name]

**Purpose:** \[What this team does, who they serve]

| Role      | Name    | Contact  |
| --------- | ------- | -------- |
| Team Lead | \[Name] | \[email] |
| \[Role]   | \[Name] | \[email] |
| \[Role]   | \[Name] | \[email] |

**Slack channel:** #\[team-channel]\
**Standup / team meeting:** \[Day and time]

***

### \[Business Unit 2 Name]

**Purpose:** \[What this team does, who they serve]

| Role      | Name    | Contact  |
| --------- | ------- | -------- |
| Team Lead | \[Name] | \[email] |
| \[Role]   | \[Name] | \[email] |
| \[Role]   | \[Name] | \[email] |

**Slack channel:** #\[team-channel]\
**Standup / team meeting:** \[Day and time]

***

## Cross-functional norms

### Working with another team

1. **Start with Slack** — Most requests can be handled in the team's help channel
2. **Use the ticketing system** — For IT, HR, Legal, and Finance requests, use the appropriate system so nothing falls through the cracks
3. **Respect response SLAs** — Shared services teams have defined response times; plan ahead for non-urgent requests
4. **Escalate when needed** — If a request is urgent or stuck, escalate to the team lead directly

### Meeting norms

* Come prepared — read relevant docs, review the agenda, bring questions
* Meetings should have an owner, an agenda, and a summary/action items afterward
* Default to async for status updates — use Slack threads or project docs instead of meetings
* See the [Communication guide](/wiki/communication) for full meeting norms

***

## Full team directory

For a full list of employees with roles, contact info, and team membership, see \[the employee directory — link to internal system, e.g., Rippling, BambooHR, Notion].

***

*Last updated: \[Date] — owned by HR*