About SOPs
Standard Operating Procedures document the exact steps required to complete key processes consistently and correctly. Each SOP includes the procedure owner, step-by-step instructions, and any relevant checklists or templates. SOPs are living documents — if you find a step that’s out of date or unclear, use the feedback button to flag it.SOP index
Hiring
End-to-end process for opening a role, interviewing, and onboarding a new hire.
Offboarding
Checklist and process for employee departures.
Incident Response
What to do when a security, system, or operational incident occurs.
Vendor Management
Process for evaluating, onboarding, and managing third-party vendors.
Performance Review
End-to-end process for conducting annual performance reviews.
Change Management
Process for requesting, evaluating, and implementing changes to systems and infrastructure.